Ordering / Trial Harnesses / Overseas Orders / Quotes
Payment / Vat Exemption / Quality Assurance /Warranty

ORDERING

You can place an order online, via e-mail, telephone, fax or post.

To process your order we will need the delivery & invoice address
plus a contact telephone number etc.

Please note that this is not a secure site. However, card payments
can be made over the phone.

You will also find an order form in our brochure if required - see Downloads Section.

Please state on your order if you are exempt from VAT.

See VAT Exemption section below to see if you qualify for VAT exemption.

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TRIAL HARNESSES

A trial harness can be supplied on 14 days approval. However, postage charges
(plus VAT where applicable) are payable on returned goods. This is necessary to
offset the cost of the high volume of goods offered for assessment and keeps the
cost of harnesses to a minimum for everyone.

Goods must be returned to us in good as new condition.
A charge may be made for damaged or soiled goods.

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OVERSEAS ORDERS

For overseas orders we require payment prior to despatch so we will need
to send you a pro-forma invoice on receipt of your order.

We can only accept payment in GBP (sterling).
Payments can be made by credit/debit card, BACS, cheque, bankers draft etc.
Payments must include carriage charges.

To pay by card please call us on 0044 1253 852298.

NB: We can no longer accept American Express

We do not take payment by Paypal.

Please note that this is not a secure site. However, card payments
can be made over the phone.

Delivery is usually within 14 days from receipt of order.

If VAT registered, please also quote your VAT registration number.

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QUOTATIONS

For the total cost of your order, including postage & packing charges plus
VAT if applicable - quotations are available on request.

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PAYMENT

In general – payment should be made when placing your order.
Please note however, that In the case of Local Authorities, NHS Trusts,
Government Departments, retailers, charitable associations, and under other
various circumstances - invoicing on account is acceptable by
prior arrangement.

Payment can be made by credit/debit card, cheque, BACS, postal orders, bankers
draft etc. If paying by bank transfer please ensure that we receive notification of
your transaction to avoid unecessary statements.

Payments must include carriage charges.

To pay by card please call us on 01253 852298.

NB: We can no longer accept American Express

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VAT EXEMPTION

All prices are subject to VAT unless the order is accompanied by
one of the following:

• The patients Disablement Registration number.

• Completed VAT Exemption Certificate

• Charity Registration Number

NB: Some goods purchased with school funding from monies donated/raised
are also exempt.

We will automatically enclose a VAT Exemption Certificate
with your despatch where we think it applicable.

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QUALITY ASSURANCE

Every effort is made to maintain a high standard of quality and reliability
through precise specification, inspection and testing. New and improved
components are constantly being added and designs updated where appropriate.

Our company has been established for over 30 years and our designs
have been developed and used successfully over this time.

All our products carry the CE mark & comply with
the requirements of the (MDD 93/42 EEC).

We are a certified member of the British Healthcare Trades Association
and abide by the BHTA Code of Practice.

We were awarded The Prestigious Award 2007 for businesses in the caring sector.

Our harnesses have been designed to provide extra postural support and help
clients maintain an upright position when seated in most types of seating.

Many designs also offer a certain degree of restraint for those with
challenging behaviour or learning difficulties.

They are not safety harnesses and all vehicle harnesses should be worn
in conjunction with the existing safety belt.

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WARRANTY

All our products are fully guaranteed for 12 months from
the date the goods are put into use.

We take no responsibility however, for goods that have been tampered with,
incorrectly fitted or generally misused.