Uk orders on average will be charged £8.80 for one vehicle harness. Multiple orders being delivered to the same delivery address will be charged £13.50.

For Northern & Southern Ireland the carriage charge is £17.50.

Please contact us if you need an accurate quotation.

VAT

Prices quoted on our website do not include VAT.

Private Customers & Charities are VAT Exempt.

If you are not sure, please contact the person who is paying for the item.

Trial Harnesses & Returns Policy

14 Days Trial

A harness can be supplied on 14 days approval. To arrange this please contact us on 01253 852298.

We will endeavour to help you select the most suitable harness from our range and then despatch it for you to evaluate if necessary on a 14 day trial.

If the harness meets the passengers requirements we will send an invoice for the full amount to the billing address supplied after the 14 days trial. You will then have a further 14 days to complete payment.

If the harness is not suitable for the passengers needs, we ask that you contact us to inform us you will be returning the item. This unfortunately is at your own cost.

Returns

If you purchased goods directly from us and for any reason you wish to return any item, please do so within 14 days, enclosing either the Returns Slips, a copy of the Delivery Note or Invoice, clearly stating the reason for return and whether you require a refund or exchange.

If goods were purchased by a third party, please check their Returns Policy to determine what your options are.

IMPORTANT:

Goods must be returned in a clean and as good as new condition or a charge will be made. This charge will vary according to the general condition and extent of damage or soiling to the goods concerned.

Please make sure the goods are securely wrapped and send to the following address:

Crelling Harnesses Ltd.

12 Crescent East
Thornton-Cleveleys
Lancashire
FY5 3LJ

All Postal charges are at the cost of the customer. We strongly recommend that you obtain a free certificate of postage from the Post Office as you are responsible for your parcel until it has been received into our office.

Unfortunately, items lost in transit will not be treated as returned if there is no proof of postage. All goods remain the sole property of the Supplier until payment has been made in full.

Faulty Items

In the unlikely event of a faulty item, we will refund any postage and ensure you are reimbursed for standard return postage on the item.

NB. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

Refunds

Once your returned goods are received, inspected and approved by our Quality Control you will be invoiced for the initial carriage cost only.

This is necessary to offset the cost of the high volume of goods offered for assessment and allows us to continue to offer the benefit of a 14 day trial service whilst keeping prices at a minimum for everyone.

Please do not hesitate to contact us if you require any further information.