How to place an order
Ordinarily the vast majority of orders can be made on our website, if this is not possible then orders can be placed via email, telephone or post.
Calls can be taken between 09:00-12:00 & 13:30-16:00, Monday to Friday.
To process an order we will need the delivery & invoice address & a contact telephone number.
Please also provide a Purchase Order Number, if necessary. Some companies must have this number quoted on all paperwork in order to make payment.
Please state on your order if you are exempt from VAT – see below for further information on VAT exemption.
If an item is out of stock it could take up to 2 weeks for delivery.
In general payment should be made when placing your order. Please note however, that In the case of Local Authorities, NHS Trusts, Government Departments, retailers, charitable associations, and under other various circumstances – invoicing on account is acceptable by prior arrangement.
If you have a disabling condition and are registered as ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use you do not need to pay VAT for your purchases!
If you are unsure whether you qualify you can check the governments definition here: (https://www.gov.uk/definition-of-disability-under-equality-act-2010) although HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
Or you can seek guidance from your GP or other medical professional.
When making a purchase you can tick the VAT Exemption box at the checkout and fill in the details or download our VAT Exemption form here.
Quotations & Pro-Forma invoices are available on request for the total cost of your order, including postage & packing charges, plus VAT if applicable.
14 Days Trial
A harness can be supplied on 14 days approval. To arrange this please e-mail us at firstname.lastname@example.org
We will endeavour to help you select the most suitable harness from our range and then despatch it for you to evaluate if necessary on a 14 day trial.
If the harness meets the passengers requirements we will send an invoice for the full amount to the billing address supplied after the 14 days trial. You will then have a further 14 days to complete payment.
If the harness is not suitable for the passengers needs, we ask that you contact us to inform us you will be returning the item. This unfortunately is at your own cost.