How to place an order

Ordinarily the vast majority of orders can be made on our website, if this is not possible then orders can be placed via email, telephone or post.

Calls can be taken between 09:00-12:00 & 13:30-16:00, Monday to Friday.

To process an order we will need the delivery & invoice address & a contact telephone number. 

Please also provide a Purchase Order Number, if necessary. Some companies must have this number quoted on all paperwork in order to make payment.

Please state on your order if you are exempt from VAT – see below for further information on VAT exemption.

If an item is out of stock it could take up to 2 weeks for delivery.

Overseas orders.

We supply goods Nationwide including the Republic of Ireland.

Unfortunately, we can not supply goods to all European Communities (or consent to them being transported outside of the EC without our knowledge) for insurance reasons. Any harnesses obtained and used outside of the EC are not covered due to the differing legislation between countries.

For overseas orders we require payment prior to despatch so we will need to send you a pro-forma invoice on receipt of your order.

To receive a pro-forma invoice, please email the following information to :-

  • Full address, including country & post code (where applicable)
  • Contact telephone number for both invoicing & delivery addresses)
  • Items required including any Optional Extras

Once we receive your email we will obtain a Shipping Quote from our courier.  As soon as this is supplied, we will email  you a pro-forma email with costings & payment methods.

NB. We can only accept payment in GBP (sterling). Payments must include carriage charges.
Payments can be made by credit/debit card (except American Express), cheque, bankers draft & BACS (electronic bank transfer).
To pay by card please call us on 0044 1253 852298. We are open 9.00 am till 4.00 pm (UK time), Monday to Friday.

If paying by bank transfer, please advise when payment has been made to avoid any delay in goods being despatched.
Bank details can usually be found on the quotation or pro-forma invoice. NB: Paying by bank transfer incurs a surcharge due to bank charges. Please deduct surcharge from the quote/pro-forma invoice if you are NOT paying by Bank Transfer.

Manufacturing and Transit times will be calculated on an individual basis and quoted on the email with the pro-forma invoice.

In general payment should be made when placing your order. Please note however, that In the case of Local Authorities, NHS Trusts, Government Departments, retailers, charitable associations, and under other various circumstances – invoicing on account is acceptable by prior arrangement.

If you have a disabling condition and are registered as ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use you do not need to pay VAT for your purchases!

If you are unsure whether you qualify you can check the governments definition here: ( although HMRC staff cannot advise whether or not an individual is chronically sick or disabled.

Or you can seek guidance from your GP or other medical professional.

When making a purchase you can tick the VAT Exemption box at the checkout and fill in the details or download our VAT Exemption form here. 

Quotations & Pro-Forma invoices are available on request for the total cost of your order, including postage & packing charges, plus VAT if applicable.

14 Days Trial

A harness can be supplied on 14 days approval.  To arrange this please e-mail us at

We will endeavour to help you select the most suitable harness from our range and then despatch it for you to evaluate if necessary on a 14 day trial.

If the harness meets the passengers requirements we will send an invoice for the full amount to the billing address supplied after the 14 days trial.  You will then have a further 14 days to complete payment.

If the harness is not suitable for the passengers needs, we ask that you contact us to inform us you will be returning the item.  This unfortunately is at your own cost.

Still have a question?

Please contact us for more information.

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