Payment & VAT Exemption
Payment
In general payment should be made when placing your order. Please note however, that In the case of Local Authorities, NHS Trusts, Government Departments, retailers, charitable associations, and under other various circumstances – invoicing on account is acceptable by prior arrangement.
VAT Exemption
If you have a disabling condition and are registered as ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use you do not need to pay VAT for your purchases!
If you are unsure whether you qualify you can check the governments definition here: (https://www.gov.uk/definition-of-disability-under-equality-act-2010) although HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
Or you can seek guidance from your GP or other medical professional.
When making a purchase you can tick the “I want to claim Tax exemption” checkbox, and fill in your details. If you already have a Tax exemption certificate, you can upload it there. If not, we have a Tax exemption certificate on our downloads page which you can send directly to us from the page here.