Refunds, Returns & Trial Harnesses
14 Days Trial
A harness can be supplied on 14 days approval. To arrange this please e-mail us at email@example.com
We will endeavour to help you select the most suitable harness from our range and then despatch it for you to evaluate if necessary on a 14 day trial.
If the harness meets the passengers requirements we will send an invoice for the full amount to the billing address supplied after the 14 days trial. You will then have a further 14 days to complete payment.
If the harness is not suitable for the passengers needs, we ask that you contact us to inform us you will be returning the item. This unfortunately is at your own cost.
If you purchased goods directly from us and for any reason you wish to return any item, please do so within 14 days, enclosing either the Returns Slips, a copy of the Delivery Note or Invoice, clearly stating the reason for return and whether you require a refund or exchange.
If goods were purchased by a third party, please check their Returns Policy to determine what your options are & contact them!
Goods must be returned in a clean and as good as new condition or a charge will be made.
This charge will vary according to the general condition and extent of damage or soiling to the goods concerned.
Please make sure the goods are securely wrapped and send to the following address:
Crelling Harnesses Ltd.
12 Crescent East
All Postal charges are at the cost of the customer. We strongly recommend that you obtain a certificate of postage from the Post Office as you are responsible for your parcel until it has been received into our office.
How can I get proof of posting? https://personal.help.royalmail.com/app/answers/detail/a_id/367/kw/certificate%20of%20posting
Unfortunately, items lost in transit will not be treated as returned if there is no proof of postage. All goods remain the sole property of the Supplier until payment has been made in full.
In the unlikely event of a faulty item, we are happy to offer you either a replacement item or a full refund including initial postage charges and standard return postage charges on the item.
- We cannot accept an item returned as faulty if the appropriate product usage policies or care instructions have not been followed and the damage caused to the product is clearly due to wear, tear or misuse.
See: What if I need to return my order?
Once your returned goods are received, inspected and approved by our Quality Control you will be invoiced for the initial carriage cost only.
This is necessary to offset the cost of the high volume of goods offered for assessment and allows us to continue to offer the benefit of a 14 day trial service whilst keeping prices at a minimum for everyone.
Please do not hesitate to contact us if you require any further information.