Terms & Conditions

We reserve the right to change these Terms and Conditions at any time.

It is your responsibility to read the Terms and Conditions each time you visit the web site and your use of the website will be deemed as your acceptance to be bound by the latest Terms and Conditions.

Crelling Harnesses are not classed as Safety Harnesses

The vehicle safety belt MUST be worn over the top of all Crelling Vehicle Harnesses unless a Certificate of Medical Exemption from Compulsory Seat Belt Wearing has been issued by a Doctor / General Practitioner (GP).

The combination of the existing safety belt & the secondary harness offers added security for the passenger.

 

Usage Policy and Care & Maintenance Instructions

Usage Policy and Care & Maintenance Instructions are enclosed with every order. These MUST be read carefully before fitting a harness and followed for correct use.

Quality Assurance

Every effort is made to maintain a high standard of quality and reliability through precise specification, inspection and testing. New and improved components are constantly being added and designs updated where appropriate.

Our products have been on the market for over 40 years and our designs have been developed and used successfully over this time.

We are a certified member of the British Healthcare Trades Association and abide by the BHTA Code of Practice and the British Chamber of Commerce.

We were awarded The Prestigious Award 2007 for businesses in the caring sector.

Our harnesses have been designed to provide extra postural support and help clients maintain an upright position when seated in most types of seating.

Many designs also offer a certain degree of restraint for those with challenging behaviour or learning difficulties.

They are not safety harnesses and all vehicle harnesses should be worn in conjunction with the existing safety belt.

Cancellations

If you should decide to cancel your order, please advise us as soon as possible. We will also require confirmation of the cancellation in writing (email, letter or fax) giving us your purchase order details (including official Purchase Order No. where applicable).

If the cancellation is advised to us after the order has been despatched, you will be responsible for any courier/postage charges for its return.

  1. Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to keep the goods or not and you then have a further 14 days to actually send the goods back to us.

If there are special circumstances where it is not possible to return items within this 14 day period please contact us to discuss the matter as we do try to be flexible to meet your needs.

 

Your right to a refund

You should get a refund within 14 days of either our company receiving back the returned goods, or you providing evidence of having returned the goods to us (for example: a proof of postage receipt from the post office etc.), whichever is sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Goods should be returned in as new and clean condition.

We will refund the cost of the goods plus the basic delivery cost (excluding the packing charge) of getting the goods to you in the first place, so if you opted for enhanced service to return goods, for example: guaranteed next day, we will only refund the basic postage cost.

 

Returning faulty goods

In the unlikely event of a faulty item: We are happy to offer you either a replacement item or a full refund including initial postage charges and standard return postage charges on the item within the first 6 months of purchase if it can be proved or is likely that the fault was present at the time of purchase.

If 6 months have passed and a fault occurs, we deem this to be a result of wear and tear and will make a decision to repair, refund or replace the product, all postage costs in these circumstances are the responsibility of the consumer.

This is in line with The Sales Act 1979 – https://www.legislation.gov.uk/ukpga/1979/54/contents?view=plain

We cannot accept an item returned as faulty if the appropriate product usage policies or care instructions have not been followed and the damage caused to the product is clearly due to wear, tear or misuse.

 

Guarantee

All our products are fully guaranteed for 12 months from the date the goods are supplied.

If the product you have purchased develops a material or manufacturing fault within 12 months of purchase, and the fault has not been the result of abuse, misuse or negligence, incorrectly fitted or normal wear and tear, return it to Crelling Harnesses Ltd. with proof of purchase.

We recommend that you keep your receipt in a safe place.

We reserve the right to return the product to the original manufacturer where appropriate, to determine the nature of the fault.

We will, at our discretion, repair, replace with same or similar item, or refund the cost of the product.

Postage charges incurred in returning the goods will be reimbursed if within 6 months of purchase.

Your statutory rights are not affected by this guarantee.

 

Get Wise to making a complaint

We are an approved member of the BHTA which represents healthcare and assistive technology products and services in the U.K. As a BHTA member we have signed up to a special Code of Practice which has been granted full Office of Fair Trading approval under the Consumer Codes Approval Scheme (CCAS).

If you’ve just bought a product and for whatever reason, are not happy with it, please contact us Please also see the BHTA ‘Get wise to making a complaint’ leaflet that aims to explain how to go about it. This leaflet is enclosed with every order.

It can also be downloaded from our website – www.crelling.com/information.html

 

If you have any queries regarding our products please contact us:-

Crelling Harnesses Ltd. 12 Crescent East Thornton-Cleveleys Lancashire,
FY5 3LJ

Tel: 01253 852298 – Calls can be taken between 09:00-12:00 & 13:30-16:00, Monday to Friday.

Fax: 01253 821780

Email: info@crelling.com

 

Care & Maintenance Instructions

Please read instructions carefully before fitting and follow them for correct use.

If there is any query or problem with the suitability of the product, please do not hesitate to contact us.

Retain these instructions for future reference.

It is most important that the Fitting Instructions, Usage Policy and Care & Maintenance instructions are kept with each harness.

Especially if being transferred to new users.

Additional copies of these instructions are available on request.

They can also be found on our website.

 

IMPORTANT:

Our range of harnesses are not classed as safety harnesses.

The vehicle safety belt MUST be worn over the top of our harness unless they are exempt for medical reasons.

The combination of the existing safety belt & the secondary harness offers added security for the passenger.

 

Special Needs passengers should never be left unattended whilst using any item in our range. Belts, harnesses or products should only be used whilst under the constant supervision of a parent, carer or guardian.

 

General maintenance of our belts & harnesses

Before each use check that the belt or harness is in a satisfactory condition and is appropriate for the user.

Ensure that all belts and harnesses are fitted, adjusted and used correctly.

It is also very important that they are maintained & cleaned in accordance with the instructions below:

  • We strongly advise that a carer, O.T. or P. etc. Who is familiar with the patients requirements is consulted prior to the selection of a harness.

The clients condition together with the type of seating/equipment is most important in choosing the most suitable belt/harness. An inappropriate selection may prove uncomfortable or harmful for the occupant.

  • Please refer to the appropriate Fitting Instructions for each model of belt or harness. These are enclosed with every harness.

Additional copies are available upon request.

  • Regularly inspect the belt or harness for damage, wear or If any problems are identified replace it immediately.
  • Belts and harnesses should be replaced if they show any sign of fraying or
  • Regular checks are also necessary to assess the harness is still meeting the needs of the user as over time these needs may change.
  • If the equipment was used during an accident, it should be replaced
  • Avoid contact with corrosive liquids and keep the webbing away from sharp objects
  • If storing a harness with a PVC/Leatherette chest or back pad, do not fold. This may create creases which could cause discomfort to the passenger.
  • Do not attempt to modify the equipment,. Any modifications to our belts or harnesses will void the warranty.
  • If there is any query or problem with the suitability of the product, please do not hesitate to contact us.

 

Transport of Special Needs Passengers

Disabled children and adult passengers travelling in vehicles should always wear a safety belt or special restraint during transport.

Our range of vehicle harnesses are not designed to replace the seat belt but work in conjunction with it to offer both safety plus support and in some cases a certain degree of restraint.

  • The existing seat belt fitted in the vehicle may not offer sufficient support to the more severely disabled and it may be necessary to provide an extra restraint to hold the passenger in an upright sitting position, in combination with the seat
  • Front seat, disabled passengers in vehicles, frequently fall sideways out of the diagonal section of the seat belt, especially going around corners or sudden braking. Two vertical static shoulder straps would offer additional support.
  • The law requires all children travelling in cars to use the correct child car seat until they are either 135 cm in height or the age of 12 (which ever they reach first). After this they must use an adult seat belt.

if the passenger is under 12 years or 135cm, please refer to our ‘Child Seats & Suggested Products’ literature to ensure the child is using the correct child seat & to see which of our products can be used.

 

Booster Cushions

Booster cushions can be used in conjunction with all our range of vehicle harnesses.

This helps to raise the child to the correct height for wearing the vehicle safety belt.

For current laws and guidelines please visit:

www.rospa.com

or

www.childcarseats.org.uk

 

Illustrating one of our harnesses fitted in conjunction with the existing vehicle safety belt.

 

Washing Instructions

  • All webbing and components can be cleaned by hand 
  • HAND WASH ONLY . Do not machine wash or tumble dry
  • Please use warm soapy water (up to 70/80˚) and a clean soft
  • Mild detergent, anti bacterial wash, disinfectant or a mild spray disinfectant can be used − but do not use products containing bleach.
  • Rinse with clear water, and allow to air
  • IMPORTANT: when cleaning or disinfecting do not immerse buckles in disinfectant or water.

 

Special Needs passengers should never be left unattended whilst using any item in our range. Belts, harnesses or products should only be used whilst under the constant supervision of a parent, carer or guardian.

 

Use of Vehicle Harnesses Policy

Our specialised range of vehicle harnesses are designed to aid both children and adults with challenging behaviour and postural support requirements during transit in both cars and minibuses.

The aim of our vehicle harnesses is to enhance the passenger’s quality of life by allowing them to be safely transported to their destination. This allows the passenger to continue to enjoy day to day activities such as going to school, as well as day trips out to locations a little further afield!

Our harnesses reduce the risk of injury which may be incurred during transit, especially when dealing with volatile individuals and passengers whom have no awareness of danger. The harness benefits not only the passenger, but also the driver / escort and members of the public, whom may be using the road or surrounding footpaths at the time of transport.

Social interaction is vital to many special needs individuals for continual development and is also important to their parents / carers as a means of fun, quality time spent with the individual, but also for the carer to receive support from others. Without access to an aid to safely transport the individual to a set location i.e. school/ the local park / day trip, individuals may be excluded from these activities and many parents /carers would become reliant on others for transport and in some cases home bound – this would be detrimental to the individual and the parent/ carer.

If the use of a harness from our range is suggested for an individual, we would recommend that you perform your own risk assessment. Firstly to determine if a harness is needed and secondly to determine which type in our range would be most beneficial to the individual concerned.

We are happy to give advice over the phone if help is required when selecting a harness.

The harness selection flow chart is available for download from our website and is a helpful tool to use when selecting a harness for a potential client.

  1. Schools should check with their local councils / governing bodies to see if there are any set policies / risk assessments already in place that they need to adhere to in relation to the use of vehicle harnesses.

Permission should be obtained from the legal parent or guardian of children prior to use.

In some instances where the child is under social services, a best interest meeting may be required prior to permission being given.

  • The vehicle harness should be selected carefully to meet the needs of the
  • We can offer a 14 day trial, sale or return policy on any of the vehicle harnesses in our range for customers within the UK.
  • Please ensure you meet the UK legal requirements when transporting children using child

/ booster seats, as disabled children are not exempt from these regulations, unless they have an exemption certificate from their G.P.

ROSPA have a helpful guide for which type of seat should be used. This can be accessed on our website.

  • Our harnesses are not suitable for use with rear / forward facing child seats with an integral harness. They may be used with high backed booster seats with height adjustable head rests or booster cushions if required.
  • Harnesses for passengers with gastric feeding tubes, urinary / colostomy bags etc should be considered carefully to ensure the harness will not interfere with the attachment site.
  • Harness selection for passengers with spinal problems should be carefully considered and then referred to the passengers G.P for approval prior to use.
  • We strongly recommend that a harness complete with a groin strap is used for passengers who submarine down in their seats.
  • Where possible it is strongly advisable that passengers have their own individual This helps to prevent cross contamination and the spread of infectious diseases. Individual harnesses for passengers will also make it easier for carers as they do not need to alter the lengths of the straps for each journey.
  • We recommend that epileptic passengers use a quick release buckle where possible, to allow quick release during a seizure. This is not possible in some cases due to extreme challenging
  • Ensure the care & maintenance, fitting instructions and buckle information sheets are read through carefully prior to use of the All staff / parents / carers etc whom will be fitting the harness or travelling with the passenger should familiarise themselves with this literature. Companies should ensure that staff members are fully aware that the Crelling harness is not classed as a safety harness, but a postural support harness which aids in the prevention of injury. The vehicle safety belt MUST be worn over the top of our harness unless they are exempt for medical reasons.

The combination of the existing safety belt & the secondary harness offers added security for the passenger.

  • We recommend contacting your vehicle insurance company and informing them that you are using a disabled person’s Some insurance companies will cover the replacement cost of the harness if you are involved in a road traffic accident.
  • We strongly recommend that passengers with challenging behaviour are not transported in the front passenger seat of the vehicle, as they may interfere with the handbrake or steering wheel, even whilst wearing a harness.
  • All staff/ carers should be shown how to unfasten the steel safety buckles prior to the passenger being placed into the harness.
  • The only rear fastening harness in our range is Model In order to fit this harness, easy access is required all the way round the seat back & underneath the base of the seat cushion.

Therefore, this harness is usually only suitable for minibuses, coaches & people carriers etc. which allow easy access directly behind the seat.

This harness MUST NOT be fitted to a standard car where the only access to the back of the seat is via the boot.

  • Harnesses should be fitted to the vehicle in accordance with the fitting instructions for the specific model Fitting Instructions & Care & Maintenance documents are supplied with every harness. These documents can also be found on our website.

For copies of instructions that are no longer on our website, please contact us.

  • Once the harness is fitted, please ensure that any packaging from the harness & especially

poly bags & rubber bands, are safely removed from the vehicle. These could potentially become a choking hazard in cases of leaning difficulties & challenging behaviour.

  • The harness should be the appropriate size for the individual and be fitted correctly ensuring it is a snug fit, but not too tight as to cause discomfort /injury.

The pinch test on the webbing can be adopted to ensure the harness is not too loose.

  • Comfort sleeves provided with the harnesses should be placed on the shoulder and groin straps on all vehicle harnesses to prevent chaffing from the adjuster buckles.

·    Some clients require additional padding; extra comfort sleeves can be purchased individually if required.

  • The vehicle safety belt should be positioned over the top of the Crelling harness being

·    Many customers use a buckle guard over the vehicle safety belt mechanism in cases of challenging behaviour to prevent the passenger releasing themselves.

  • Always ensure that other special needs passengers travelling within the same vehicle are suitably positioned/ It may be necessary for other special needs passengers to be seated so that they cannot interfere or cause injury to the harness wearer at any time, as this individual would be unable to safely move out of the way.
  • Passengers wearing a harness should never be left alone in the vehicle and should be under the constant supervision of a responsible adult.
  • Regular checks should be made to ensure the passengers requirements have not changed and the harness being used is still the most suitable harness for the individual.

When checking to ensure that client’s requirements have not changed, please also consider checking for weight changes, as this may affect how secure / comfortable the harness is for the passenger.

  • The harness should be checked regularly for damage to both components and webbing. If damage or fraying occurs, the harness should not be used and should be replaced
  • Many special needs individuals have lowered immune systems. Good hygiene protocols can help lower the risk to these We recommend that the harnesses should be checked routinely to ensure they are adequately clean.

Copies of our washing instructions can be obtained from our website or by email.

  • If the vehicle is involved in a road traffic accident and the harness was in use at the time of collision, we would recommend immediate replacement.
  • We strongly recommend that a safety knife webbing cutter is kept on board the vehicle, where harnesses with steel safety buckles are in use.
  • This is not a mandatory rule, but is advisable so passengers can be removed quickly from the harness in the event of an accident.
  • Many road users who do not use special needs harnesses insist on carrying a safety knife webbing cutter onboard their vehicles, so they can cut through the actual vehicle safety belt in an

If the safety knife webbing cutter is used, it should be replaced with a new one.

·    Safety knife webbing cutters can be purchased from us if required.

Our policy for the use of safety knives, can be obtained from our website or by email.

  • For passengers who perspire excessively (especially during summer months) it is recommended that frequent checks are made to ensure the passenger is not becoming overheated when wearing the Regular checks should be made to ensure that perspiration is not causing unnecessary chaffing from the harness against the passenger’s skin. If overheating / chaffing occurs, actions must be put into place to prevent this.

·    Some clients have used cotton fabric and secured this around the PVC back pad and chest pad of the harness with self-adhesive Velcro.

  • Care is advised during hot summer months as the metal part of the buckles may become hot if left in direct sunlight, whilst in the vehicle. Please check that buckles are not too hot prior to putting them against the passenger.
  • All our products are fully guaranteed for 12 months from the date the goods are

If the product you have purchased develops a material or manufacturing fault within 12 months of purchase, and the fault has not been the result of abuse, misuse or negligence, incorrect fitting or normal wear and tear, please contact us and we will arrange to repair or replace the harness.

  • Any alterations made to the harness by a third party will invalidate the 12-month guarantee and will not be covered under our insurance for any injuries sustained.
  • All of our harnesses have been on the market for between 30 – 40 years and over the test of time have proven successful with our client’s We do not make bespoke harnesses. We do however offer simple modifications where necessary, which do not interfere with the general design of the harness. i.e. change of buckles / lengthening of straps/ additional padding etc.
  • We reserve the right to review, modify and change our harnesses at any Alterations to any

harnesses will be at the sole discretion of the company’s directors.

  • Although there is not a set maximum consecutive time period for a harness to be in

We would advise that during long journeys that the client is checked regularly and given a rest period from being in the harness, where possible every couple of hours.

  • If there is any doubt as to the suitability or fitting of a harness, discontinue use until further professional guidance has been sought.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crelling Harnesses relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘Crelling Harnesses Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Crescent East, Thornton-Cleveleys, Lancashire, FY5 3LJ.

Our company registration number is 3315245 and the registration address is Companies House, Cardiff.

 

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use It is subject to change without notice.
  • This website does NOT use cookies to monitor browsing
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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